Effective date: October 6, 2026. This policy covers payments to Existsify for assistance, not payments or refunds from subscription providers. Mandatory consumer rights and legally required remedies remain unaffected.
Before work begins
Enquiries are free and do not authorize paid work. No assistance fee is due before you authorize the service. Under our payment-after-resolution arrangement, no fee is due for an unsuccessful request. You may ask us to stop assistance by contacting us.
15-day refund request window
You may request a refund within 15 days of the payment date for an unsuccessful service or an incorrect payment. This is the window for submitting a request, not a promise that a refund will appear in your account within 15 days. We review the service/payment records to verify the issue. This window does not limit statutory rights or remedies that apply beyond it.
Unsuccessful service
If we are unsuccessful in completing the agreed request, no assistance fee is due. If payment was nevertheless taken, a verified payment for an unsuccessful service is eligible for a refund of the assistance fee. Cancellation must be completed and future automatic renewal disabled to count as resolution. Guidance or an attempted cancellation alone is insufficient.
Incorrect or duplicate payments
If an amount was charged incorrectly, contact us with the payment reference, date, amount and explanation. A verified incorrect charge is eligible for correction and refund of the amount incorrectly charged. If you believe the same request was paid twice, report both transaction references so we can investigate whether an incorrect duplicate charge occurred. Do not send a complete card number.
Completed services
A completed successful service does not automatically qualify for a refund under the unsuccessful-service ground. However, completion does not make every payment non-refundable. We will review concerns about incorrect charges, unauthorized work, incorrect resolution evidence or failure to perform the agreed service, together with applicable consumer rights. No blanket non-refundable condition is imposed.
How to request a refund
Email support@existsify.cc or call 1-888-450-9515. Include your name, service/enquiry reference, payment reference if available, payment date, amount, reason and relevant evidence. We may ask for information reasonably needed to locate the payment and verify the request. We will explain the review outcome and any approved refund amount.
Refund processing
Approved refunds are handled through the appropriate PayPal or Stripe payment process. We will provide available confirmation or a refund reference. The time for funds to appear depends on the processor and your bank; no fixed processing or card-credit deadline is promised here. Applicable legal time limits take precedence. A refund of Existsify’s fee does not cancel a subscription or recover charges paid to a provider.
Disputes
If you disagree with the review outcome, send additional information for reconsideration. This does not limit applicable payment-provider dispute options, consumer complaints or statutory rights.